Returns & Refunds Policy for Flowers Chalfont St Giles
Our Fresh Flowers Guarantee in Chalfont St Giles
At Flowers Chalfont St Giles, we are proud to deliver premium, fresh flowers to households and businesses across Chalfont St Giles and nearby areas. As your trusted local florist, your satisfaction is our top priority. Our team is committed to providing the freshest blooms possible, expertly prepared and carefully delivered to bring beauty to your day.
Damaged-on-Arrival Policy
We take every precaution to ensure your flowers arrive in pristine condition. In the unlikely event that your flowers are damaged on arrival, please contact us as soon as possible, ideally within 24 hours of receipt. Please retain the original packaging and, if possible, take a clear photo of the damage to help us resolve the issue promptly. We are always ready to help rectify such rare situations and ensure your satisfaction.
Freshness Window & Quality Commitment
Flowers Chalfont St Giles guarantees that your flowers will remain fresh for a minimum of 5 days from delivery, provided they are cared for according to our care instructions. Our expert florists select and arrange each bouquet using only the freshest available flowers to make sure you get lasting enjoyment from your order. Should your flowers not meet our freshness standards within this time frame, please let us know immediately, so we can make it right for you.
Refund or Replacement Options
Your happiness with our service and products is essential. If your flowers arrive damaged, wilted, or fail to thrive within the 5-day freshness window, we offer the following options:
- Refund: We can provide a full or partial refund depending on the extent of the issue.
- Replacement: We will send a replacement bouquet at the earliest opportunity, arranged with the freshest selection available.
Please contact us within 5 days of receipt to begin the process, providing brief details and, if possible, a photo as supporting evidence. This helps us respond quickly and effectively to your concerns.
Complaints Process
Your feedback helps us maintain and improve the service we provide to the Chalfont St Giles community. If you have a complaint about your flowers, delivery, or another aspect of our service, please get in touch as soon as possible. We treat all complaints seriously and aim to resolve them efficiently and courteously. Once your complaint is received, our team will investigate the matter and get back to you with a resolution or update, usually within 48 hours. Our commitment is to customer satisfaction and to building lasting relationships with everyone we serve.
Trusted Local Florist Serving Chalfont St Giles
Flowers Chalfont St Giles is dedicated to serving the local community with excellence in fresh flowers and customer care. Whether you are ordering for your home, workplace, or sending a thoughtful gift, you can rely on our experience, reliability, and genuine commitment to quality. Thank you for choosing us as your flower provider in Chalfont St Giles.
