Chalfont St Giles Flower Delivery - Detailed Customer Terms & Conditions

Flowers Chalfont St Giles Terms & Conditions for Online Flower Delivery

Terms & Conditions for Online Flower Delivery in Chalfont St Giles

These Terms & Conditions govern the use of the Flowers Chalfont St Giles website for the purchase and delivery of flower arrangements across Chalfont St Giles and surrounding areas. By accessing our site and placing an order, you agree to be bound by these Terms & Conditions in accordance with UK law. Please read this document carefully before placing your order. If you have any questions, please refer to these terms or contact us through our website contact forms.

1. Applicability and Scope

These Terms & Conditions apply to all individuals and entities placing orders for flower delivery within Chalfont St Giles and its surrounding areas using the Flowers Chalfont St Giles online platform. They constitute the entire agreement between you as the customer and us as the service provider for online purchases.

We reserve the right to amend or update these terms at any time, with effect for future orders. Please review the Terms & Conditions regularly to ensure you are aware of the latest provisions.

2. The Order Process

All orders for flower delivery in Chalfont St Giles and surrounding locations must be placed through our online platform. The order process is as follows:

Product Selection: Browse the shop section, select your desired floral arrangements, and add them to your cart.
Basket Review: Review your selected products and quantities.
Order Information: Enter required details including recipient name, delivery address, contact information, and preferred delivery date.
Personal Messages: Include a complimentary personal message card if desired. Please ensure all text is accurate as provided.
Order Confirmation: Review your complete order carefully before proceeding to payment.
Final Submission: Submit your order. You will receive an automatic email acknowledging receipt of your order (this does not constitute acceptance of your order).

Your order constitutes an offer to us to buy the product(s) listed. Placement of your order does not imply acceptance until you receive a further email confirming dispatch or preparation for delivery. We reserve the right to reject any order prior to confirmation in the event of unavailability or if the order details are incomplete.

3. Products, Substitutions & Availability

All products and floral arrangements shown on our website are subject to availability. Flowers are natural products, and some varieties, colours, or containers may occasionally require substitution. In such cases, we will ensure any substitutions are of equal or greater value and style, maintaining the overall character of the arrangement. By ordering with us, you accept our substitution policy.

We endeavour to provide products as closely as possible to the images displayed. Seasonal availability or supply chain disruptions may necessitate minor modifications. Should a significant substitution be necessary, we will contact you for approval before proceeding.

4. Prices & Payments

All prices listed on the Flowers Chalfont St Giles website include VAT unless otherwise specified. Delivery charges, if applicable, will be presented at checkout before order confirmation. Prices are subject to change but will not affect orders already confirmed.

We accept payment online via the methods specified at the checkout page. Full payment must be received before an order is processed or dispatched. If payment is declined, the order will not proceed and you will be notified accordingly.

Your payment details are handled securely and in accordance with applicable UK data protection laws. We do not store your payment card data on our servers.

5. Delivery Terms

We deliver flowers throughout Chalfont St Giles and neighbouring areas as specified on our website. Deliveries are carried out on your selected date whenever possible, but please be aware that factors such as weather, traffic, or exceptional demand may affect delivery times. While we make every effort to deliver as scheduled, timing is not guaranteed unless specifically agreed otherwise.

It is your responsibility to provide accurate delivery details, including recipient name, address, and contact number. If the recipient is unavailable at the time of delivery, we may attempt to leave the flowers with a neighbour or in a safe location, at the discretion of our delivery personnel, and leave a calling card. Redelivery or further instructions may incur additional fees at our discretion.

We do not accept liability for missed or failed deliveries resulting from inaccurate or incomplete information provided by the customer.

6. Cancellations & Amendments

You have the right to cancel or amend your order, subject to the conditions below:

Orders may be cancelled or amended up to 24 hours prior to the scheduled delivery date. For same-day or next-day deliveries, cancellations or changes may not be possible once the order has entered preparation.
To request a cancellation or amendment, contact us via our online form, quoting your order reference number and details.
If your flowers have already been dispatched, we regret that no cancellations or changes can be made.
If you cancel an order in accordance with these conditions, a full refund will be processed to your original payment method within 7 working days, subject to your bank’s processing times.

In the rare event that we are unable to fulfil your order (due to supply issues or other exceptional circumstances), we will inform you as soon as possible and arrange a full refund or suitable alternative, according to your preference.

7. Returns, Refunds & Complaints

As fresh flowers are perishable goods, returns are not accepted unless the product is deemed defective or below our usual standards. If you are unsatisfied with the condition of your delivery, please notify us within 24 hours of receipt, providing your order details and supporting photographs where possible.

We will investigate all complaints and, where justified, offer a suitable remedy which may include replacement, partial or full refund, at our discretion.

8. Liability

Flowers Chalfont St Giles is not liable for any loss, damage, or expenses (direct or indirect) arising from:

Delays or failure in delivery due to incorrect or incomplete information supplied by the customer;
Situations beyond our reasonable control, including (but not limited to) severe weather, pandemic restrictions, or supply chain disruptions;
Personal use of the products delivered, including allergies or improper handling by the recipient;
Minor differences in product appearance due to natural characteristics or necessary substitutions.

Our liability for any claim shall not exceed the purchase price paid for the order in question. Nothing in these terms limits our liability for death or personal injury resulting from our negligence, or any other liability not capable of exclusion under UK law.

9. Intellectual Property & Website Use

All content, images, product descriptions, and logos on our website are the intellectual property of Flowers Chalfont St Giles or its licensors. Any reproduction, distribution, or commercial use of this material is strictly prohibited without prior permission.

You agree not to use our website for any unlawful purpose, or to interfere with its secure operation. We may suspend or terminate access to our site at any time if misuse or unauthorised activity is detected.

10. Privacy & Data Protection

Your privacy is important to us. Flowers Chalfont St Giles complies with all UK data protection regulations. Your information is collected only for processing your order, facilitating delivery, and improving our services. By placing an order, you consent to our use of your information as described in our Privacy Policy.

We do not sell or share your personal data with third parties except where necessary for order fulfilment (for example, to delivery staff or couriers). For more information on how we handle and protect your data, please refer to our Privacy Policy.

11. Governing Law and Jurisdiction

These Terms & Conditions, and all disputes or claims arising in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. General Provisions

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Failure by us to enforce any provision does not constitute a waiver of that provision or of the right to enforce it.

Special offers, discounts or promotions are subject to their respective terms, as outlined at the time of offer and may be withdrawn at any time.

These Terms & Conditions apply to all customers purchasing flower delivery services from Flowers Chalfont St Giles, including residents and businesses located in Chalfont St Giles and the surrounding areas.

If you require any further information regarding our Terms & Conditions, please contact us using our online enquiry form found on our website.

This document, when made available online, represents the current version of the Flowers Chalfont St Giles Terms & Conditions for online flower delivery services.